Wednesday, September 16, 2009

News24 fails blind people

Rather disgracefully, News24 does not allow blind people to comment on the stories they publish.

Unlike Google and MSN and various other sites, the CAPCHA facility (the bit that says enter the letters you see) on News24 and the 24.com network more widely, is completely inaccessible to blind or visually impaired people.

Other sites offer an audio feature, where the user can click and then here an audio recording of the letters being spoken. There is no reason why the 24.com sites cannot implement such a system.

Furthermore, many of the pictures on the 24.com sites are unlabled and the flash object on the health24 front page is completely inaccessible.

It is extraordinary that South Africa's largest online publisher is showing such a blatent disregard for accessibility issues.

See this link for guidelines: http://www.w3.org/WAI/ There is no reason why this cannot be fixed.

Tuesday, June 2, 2009

News24’s new look reviewed

After years of struggling with a cluttered and outdated design, News24 this week finally launched there new look… and, while not pushing any boundaries, the news is good.



Positive: Three columns

Firstly, and most importantly, they’ve followed in the footsteps of mg.co.za and thetimes.co.za – both of which were following international trends – by switching to a three-column layout. The result is a much cleaner and less cluttered look – something which immediately solves the sites massive overload problem.



Positive: The big picture

News24 also follows in mg.co.za’s wake by having a large picture on the front page. This is a massive improvement over the numerous smaller pictures they used in the past. For pictures to have an impact, they should be used large and prominently like this.



Positive: News you should know

One of the more interesting things about the new design, is the “News you should know” section on the front page. It has long been a problem with News24 that content can flow too quickly and that important stories can get buried in the flood. This new section is a good way of helping users find important content quickly.



Negative: Beneath the surface

Whereas the new look may create an impression of a better, deeper site, one soon realizes that not much has changed in terms of content. Generally the site still lacks depth and meaningful content beyond the pulse of wire stories. If this is a criticism of the design, it is that the design makes the site look better than what it is… which leads to the user feeling let down. It may look a bit like it, but it is not anything like the Guardian.



Negative: Lack of innovation

Just a minor gripe, but given how long the redesign has been in coming, one might well have expected something a bit more interesting. Whereas most of what was done was done very well, there is nothing new here to get excited about at all… which is just a little disappointing from South Africa’s leading online publisher’s flagship publication.



Conclusion

The better menus, the three-column layout, the “News you need to know” and the large picture, all makes for a much better, much less cluttered front page. Not much innovation then, but a hugely improved user experience. In fact, it boosts the visual experience to such an extent, that the shallowness of the content now is even more glaring than before.



Great job to the designers! But will the editorial side ever catch up?

Tuesday, April 21, 2009

How to save journalism

An awful lot has been written about the demise of journalism – most of it panic-stricken and lacking in perspective. Here’s my take on some of the key issues and misunderstandings… an finally, how to save journalism.



What are we saving?


We know that newspapers are closing all over the place. In itself this is not a problem. The problem is that it is likely to lead to even less good journalism – by which I mean journalism in its full investigative, watchdog role, the fourth estate if you will, the kind of journalism without which democracy falls apart.


In other words, a lot of newspapers are worth losing. A world without the Daily Mail, for example, might be less entertaining, but we won’t really be losing anything essential to the functioning of society. As Nick Davies illustrates in his excellent book Flat Earth News, and as most critical readers already know, journalism is already broken… for the most part.


And I think we should acknowledge that this is not just a result of the internet, 24-hour TV news, and the current economic crisis. Somewhere over the last thirty odd years journalism has gone corporate and this has resulted in less specialization, less in-depth work, and the incredible rise of press release journalism. As many in journalism will tell you, the soul of the profession has been ripped out and replaced by hard stream-lined economics.


In part, this is why arguments for publicly funded journalism are becoming viable. Whereas just fixing the economic model may save journalism, it may be saving the wrong kind of journalism, and whether even this is possible is doubtful. In fact, the current crisis is a wonderful opportunity to re-invent journalism in to something that can much more effectively serve society.



The economics of internet journalism


Whatever the long or medium term solutions might be, many journalists are being laid off and news gathering in some areas is grinding to a halt. Therefore it is extremely important to find ways of making internet journalism pay, and soon.


My feeling is that things can only get better – it might happen too slowly though. And whether there will ever be enough money in it is doubtful. For some insight in to just how expensive hardcore journalism can get, see Guardian editor Alan Rusbridger’s New York Review of Books piece on a major lible suit against the Guardian.


Finding ways to monetise internet journalism will not solve journalism’s problems, but in this case something is better then nothing. Still, there is a lot of gloom and uncertainty about how to do this monetising business. In short, the market, both publishers and advertisers have to grow up - given how young internet journalism is though, we really couldn’t have expected to do much better.


So, here’s a quick run down of what’s on the table and why there is more to all the options than what most critics seem to think:


Paywalls: Long written off and often shown to fail, the idea of paywalls and micro payment systems are making something of a comeback. Maybe the market is more ready for this than it was five or ten years ago. As more and more people get used to spending money online, paywalls, micro payment systems, and other similar systems might well become economically viable. Yes, we’ve been down that road, but there are some indications that second-time round things may be different.


It would be a sad retreat though. The free internet – which allows anyone on the planet to read the New York Times or the Guardian – must be one of the most democratizing and empowering social changes of the past ten to fifteen years. Paywalls may start to make economic sense again, but to my mind the retreat from freely available quality journalism is too high a price to pay.


Still, something will be saved if this model works – maybe some niche publications can survive this way and get enough funds to do some decent journalism. But this journalism will 1. Be behind a paywall, and 2. Still won’t make the kind of money to back really important journalism, in the being able-to-afford lawyers sense of the word.


Online advertising: Despite all the negativity, online ad-spend is rising, and will continue to do so. Marketers are catching on to the value of highly targeted ads. Publishers are getting a better idea of how to make ads work: Don’t clutter; Google ads makes you look cheap; Rather run one big ad on a page and ask a lot for it than running many small ones. Etc.


In short, the market is maturing. Whether it will mature enough to support hardcore journalism is very doubtful though. But, as with paywalls, there is more life left here than what many people think. Of course, combination models might also work pretty well.


Restructuring journalism: In an article called Can the statusphere save journalism, Brian Solis from TechCrunch argues that journalism might be in an era of redefining its basic structures. We’re heading for an environment where it is about individual journalists as their own brands – a journalism defined by status, if you will.


This is in part where we are heading – managing credibility will no doubt be key to journalistic success online as the advertising market matures. But status-driven journalism will not be able to support the hardcore journalism that democracy requires. Someone has to pay for those multimillion dollar investigations and the lawsuits etc. I don’t see anything in the statusphere to provide for these basic realities of the business of serious journalism.


Secondly, in a journalistic environment where status and marketing have often become intertwined at the expense of accuracy, this might well get worse if we expect too much from the statusphere. After all, many people still take quacks like Patrick Hollford seriously. (That said, the excellent HollfordWatch blog has put his work in perspective.) Point is, status is often highly subjective.


In other examples of changing media structures, websites like the Huffington Post and TruthDig.com have had substantial success with new business models. Similarly, a number of excellent health blogs are taking health journalism in exciting new directions.


But useful as all this is, there is still no replacement for Strong independent journalistic institutions with strong journalistic values, elaborate fact-checking processes, the budget for investigative journalism, and the legal muscle to face off to the bullies out there.


We’ll probably see all three of the above: a return of paywalls, better online ad revenue, and a shift in the structure of journalism. It will help, but it is highly unlikely to generate enough money to revive or reinvent good hardcore journalism, or to help fight the kind of lible suit Rusbridger writes of in the NYRB.



Going public


As Nick Davies, and others, have illustrated, journalism is in many ways broken. What we’ve had is a kind of market failure. Some forms of journalism are surviving, and will thrive, but journalism is in many instances becoming incapable of fulfilling its essential role in democratic societies.


I would argue that the role of journalism is so important, that when the market can no longer fulfil it, it is essential that the state steps in. This is not as strange a notion as it may sound. The publicly funded BBC, for example, has been producing quality journalism for ages – much of which simply wouldn’t have been produced by market forces alone.


Obviously a lot of checks and balances need to be in place ensuring independence from the state and some form of quality control. I will be looking at details of how this could work in a future post – but it is certainly where the discussion should be heading.


Whereas some have argued that the removal of the profit incentive will hurt journalism. To the contrary, I would argue that much of the decay of journalism that we’ve seen over the past twenty years have been precisely because of the need for profits trumping the need for good journalism.


The actual leg-work of journalism is done by journalists, and all the journalists I know got into it not for the money, but for telling the truth and uncovering corruption or getting the scoop and being the hero. Of course good journalists have to be paid well, but that is not why they do it. If anything, economic considerations forced many good journalists to stop doing in-depth work or to leave the industry through shere disulusion or because of job cuts.


Of course, large government handouts to newspapers without any strings attached cannot be the way to go. It cannot be business as usual. For one, in societies with a high internet penetration there is little reason to prop up print publications. Publications will have to embrace new technologies.


Also, public funding will allow for greater accountability. Whereas we certainly want to steer clear of censorship, the printing of demonstrably inaccurate information – particularly in fields like health journalism – could be curtailed by making publications answerable – not for matters of opinion, but for factual errors. Why not make a rule that all health articles in publications receiving public funding should be signed off by at least two doctors and contain links to the original studies. (for more on just how wrong mainstream media gets health coverage, see Ben Goldacre’s excellent Bad Science blog or his book by the same name.)



To summarise


To summarise then, I think the “monetising internet journalism” debate is a bit of a red haring within the bigger picture of journalism. We will no doubt see some more interesting publications like the Huffington Post and TruthDig.com, but this alone is not going to deliver the big, hardcore journalism that democracy requires.


The much greater problem than “monetising internet journalism”, is how to ensure a media that can fulfil its full watchdog, fourth estate, function. In this regard we have market failure, and the only solution I see at present is public funding … with some very carefully selected strings attached.


As for what current publications are to do? Invest in quality journalism – and as the online advertising market matures hopefully reap the rewards.


For a must-read discussion on public funding of the media, see The death and life of great American newspapers by John Nichols and Robert McChesney April 6, 2009 edition of The Nation And here you can read Charlie Becket’s response to the The Nation article.

Sunday, February 8, 2009

The rise of the niche website

Recent OPA stats on the fastest growing SA websites of 2008 in SA illustrate a strong demand for niche websites.

The top 10 as published on MyBroadband are as follows:

1 - Sunday World (187% growth)2 - Dispatch (181%)3 - RealEstateWeb (91%)4 - Sowetan (79%)5 - The Herald (77%)6 - Yellow Pages (71%)7 - Food24 (68%)8 - MoneyWeb (50%)9 - Landbou (48%)10 - SuperSport (45%)

You can read the full story on the stats at MyBroadband: http://mybroadband.co.za/news/Internet/6650.html

1. Dispatch, the Herald, and The Sowetan are regional papers. I think we can take their rise to indicate a need for more targeted content. It may in part be a matter of brand loyalty from the related papers, but I think that these sites may also offer the kind of local, targeted news that people can’t get on News24 or IOL.

Regional and community newspapers should recognize that there is a strong appetite for their content online. And with some social networking thrown in and an active attempt to get local advertisers on board, I think community/regional websites can do very well.

2. Landbou, MoneyWeb, Food24, and so on all illustrate that focusing on a niche can work very well. Landbou is probably the best example of this – both a niche in terms of subject matter and language. And as we know, a site like Landbou can offer highly targeted advertising space, something that should make up for the relative lack of user numbers.

We have of course already seen this kind of niche success with MyBroadband – which has grown phenomenally over the last few years. Still, the feeling that I get from most of the major publishers is that they are reluctant to back niche websites.

A good example is sport. Sport24 is still very new, and SuperSport still has the air of being a sidekick to the SuperSport tv channels. How we don’t have a massively dominant player in this market by now is remarkable in a sport-obsessed country like South Africa.

3. It is also worth noting that most of the sites on the list are content-driven. I think the importance of quality and relevant content is constantly being overlooked in favour of whatever the latest buzzword happened to be.

And finally:
- Note that most of the sites on the list are growing from a small base – typically 20 000 unique users to 40 000. In other words, these growth rates are obviously not sustainable.
- Avusa has four sites in the top 10 – more signs that their investments are paying off. Competition for Media24 is certainly on the way.

Saturday, January 3, 2009

Online news – 2009 predictions

After a very interesting 2008 – see my previous post for my pics for the best of last year – the online news scene in South Africa is set for some major changes in 2009.

The main driver of change should be the increased uptake of broadband as the Seacom cable comes online – hopefully toward the middle of 2009. Whereas this will obviously change the kind of content news and other websites can offer (more mg style big pics please), the more interesting thing may be the change of demographic that it will facilitate.

In 2009 expect to see the online demographic shifting to a slightly lower level of income and lower level of education. In some sense then, it might be the year that online media in South Africa goes fully mainstream and mass market.

This is not new of course – the drop of mg.co.za down the rankings is a strong indication that this has already started happening. In 2009 though, expect this trend to accelerate.

My feeling is that this would lead to a split of sorts in the news market:

- Some sites will chase the mass market – which will mean dumbing down and sensationalizing there offering. I.e. expect a site like News24 to continue pushing trashy celeb news and running three sex columns a week.

- Anecdotally, there already seems to be a backlash against this from more serious users. As the News24’s and IOL’s become more dumbed down, expect more discerning readers to migrate to sites like mg.co.za or Business Day. Thus, niche sites built around higher journalistic standards, or the needs of a more business or politically minded user, will grow as a kind of anti-pole to the mass market. These sites might not have the numbers, but hopefully the higher LSM users will go some way to securing them better ad revenue.

The rankings

Barring catastrophe, News24 will grow there lead over IOL and the chasing pack over the coming year. Four reasons for this are:
- They are perfectly placed to swoop up the growth in lower demographic users since their offering is already weighed toward that side of the market.
- Their main opposition (IOL) are dropping the ball at every opportunity.
- News24’s expected re-design should do wonders for the site. (If it is anything like fin24.com’s recent re-design.)
- Brand momentum.

Unless IOL gets some proper new management, they will keep floundering in second place, and might in time even be overtaken by a site like thetimes.co.za. I’m not sure that will happen this year though. The power of content and referrals from the newspapers in the Independent group to prop up the lacklustre online efforts should not be underestimated. (I still think IOL can beat News24 under the right kind of leadership.)

The Times should continue their phenomenal rise in 2009. They are doing the basics better than News24 and IOL, and in time more users should catch on to this. They may already be benefiting from pitching their content at a slightly higher level than News24.

The above three sites are roughly those in competition for the growing mass market. By contrasts, some niche sites that should prosper in 2009 are Beeld.com and MG.co.za.

Beeld grew quite substantially in 2008 and this should continue in 2009. As a niche, Afrikaans users are still very poorly catered for and there are still huge gaps to fill in this market. It is a bit odd that Media24 is totally unchallenged in this arena.

Even though mg.co.za has slipped down the rankings over the last year, they should still have a pretty rosy future. They have what is probably the best-looking site in South Africa, and their greater awareness of African affairs make them the best placed local site to exploit growing internet access in the rest of Africa. They are missing a few tricks though by not putting more of the content from the paper onto the website.

Finally, 2009 might also be the year in which blogging matures in South Africa. While Thought Leader and the 24.com blogs haven’t quite cracked it – TL has too much nonsense blogs and 24.com is hopelessly restrictive compared to say Wordpress or blogger - someone will hopefully find a HuffingtonPost like key with which to unlock the potential that there certainly is.

To summarise then:
- Mass marketization of sites like News24 to cash in on broadband growth.
- Discerning users fleeing to and fuelling niche sites like mg.co.za
- Some, as yet unknown, blogging phenomenon that will answer the unfulfilled need for good online comment and analysis.

Thursday, November 27, 2008

SA online news – best of 08

Whereas local online media is still very much dominated by Media24, we have seen some very interesting shifts in the market during 2008. The below is my pic for sites of the year arranged by a few slightly arbitrary categories.


NEWS WEBSITE OF THE YEAR - The Times www.thetimes.co.za


Anyone who has been keeping an eye on the month-on-month traffic stats over the last year would have noticed the massive strides made by The Times. They’ve gone from literally being a negligible presence to being in the local top 10 – and in terms of news, only lagging behind the two big ones, News24 and IOL.


They offer an excellent example of what can be achieved by putting some decent resources behind a website. Contrasted with, say, the flagging fortunes of Iafrica.com, they seem a textbook example of how to grow a site.


Beyond the substantial investment, The Times was also helped by the site’s clean three-column layout and the decision to pitch it a bit higher than News24’s bottom-scraping lowest common denominator.


BEST LAYOUT – Mail and Guardian Online www.mg.co.za


While IOL and News24 are still struggling with cluttered, outdated layouts, both Iafrica and MG had major re-designs this year. Though The Times also looks pretty good in comparison, the winner must be MG.


The sites three-column layout seems cleaner and more orderly than that of The Times. In addition, the large picture on the front page really works. (It seems people are finally catching on to larger pictures)


Unlike Iafrica, for example, the re-design was also more than skin-deep. Few things rankle as much as a site where the front end is not aligned with the site’s underlying structure. The creation of sections like “Courts” was also a brave and well-thought-out move.


On the whole, MG is probably the only site in South Africa that can really be compared to industry-leaders such as The New York Times or The Guardian. Had it not been for their difficulties in growing traffic they would have been my pic for site of the year.


SURPRISE OF THE YEAR – Beeld www.beeld.com


After years of neglect, the Afrikaans media finally started taking online media a bit more seriously over the last two or so years. Riding the crest of this wave, is Beeld’s website. (Beeld is the country’s largest daily newspaper by some margin.)


Essentially, their phenomenal rise in traffic in 2008 is due to two things: 1. There was a massive void waiting to be filled in online Afrikaans, and 2. they have a very strong newspaper brand and infrastructure to leverage.


Like MG though, they are operating in a niche, and even though there are lots of growth potential yet to be exploited, there will be a sealing.


Check back soon for my predictions for 2009.


Friday, March 28, 2008

How IOL could beat News24

Without that much trouble, or even that much investment, www.IOL.co.za could overtake News24 as South Africa's top website.

In part, one can make this kind of claim because IOL is still the country's second largest news website – despite their best efforts to drive away users with their shoddy design and lack of online know-how.

The reason why IOL is still hanging in there, and also the reason why they could improve so much, is that they have certain fundamentals very well in place.

The fundamentals

Probably the best thing that IOL has going for it is the relatively high amount of exclusive content the site gets from the newspapers in the Independent group. This gives the site a massive edge over News24 when it comes to things like columns. (almost invariably IOL's columns are worth reading, whereas the blogs that News24 presents as columns tends to be of a much lower standard.)

As mentioned in previous posts, all the news sites have access to the same wires. So, what gives one's content the edge over an other's, is the exclusives. IOL 1 – 0 News24.

This is not to say that IOL can take it easy. Indeed, none of the local news sites have really managed to leverage their relationships with newspapers with any great success. This is of course partly due to the fact that SA newspapers tend to be reluctant to share too much content with their online partners.

Still, the growth is online, and any company that ignores this will fall behind.

Apart from their exclusive content, the other thing that counts in IOL's favour, is the fact that they have built up a substantial user base. This, and the ability to refer people to the site from their newspapers gives them a lovely platform to build from.

Why they are losing ground

The most obvious problem with IOL is that the layout and design of the site is terribly out of date. Compare for example to a site like www.guardian.co.uk .

The problem however goes much deeper than just the basic look and feel, since the whole way in which the site is constructed and laid out feels clumsy and counterintuitive. Links to IOL Sport and IOL Parenting right next to each other? And announcing this week's column by YYY, and not mentioning what the column is about? Please, these are really basic things.

Possibly worst of all, is the poor editing on the front page. As a test, visit www.iol.co.za and see how many spelling or typing errors you can spot on the front page. I've done this a few times, and the lowest score so far is 2.

Underlying all these issues, there seems to be a lack of enthusiasm and understanding for the online medium - or maybe just a lack of resources, in which case the lack of enthusiasm and understanding is located higher up in the management hierarchy.

Note: This lack of online know-how is also illustrated in the sites failure to develop its community aspects. But I wont go into that here.

What needs to be done

The good news, is that things can be fixed quite easily. A proper, from the bottom up, re-think of how the site is structured, along with a clean modern redesign will do wonders.

Add to that a few high quality web editors and some creative people to keep things fresh, and a combination of wires and quality content from the newspapers will take care of the rest.

Of course, for any of this to happen, people higher up in the Independent group will have to start taking IOL.co.za more seriously.

As always, it will come down to vision, or a lack thereof.